Dear BGMI Players, We want to inform you about a technical issue affecting the event exchange functionality in the upcoming Frostborne Dragon Exchange and Ice World Exchange events. This issue may hinder some players from redeeming their rewards through the intended process. Our team is actively working to resolve this problem, and we appreciate your understanding and patience during this time.
The Issue at Hand
When players attempt to press the “Use” button on specific items in their inventory, they are not being redirected to the event exchange page as intended. Instead, a popup message appears with the notification: “Event does not exist.”
This error prevents direct access to the exchange event page through the inventory. However, the issue does not impact users who manually navigate to the exchange page. Players using manual navigation can still successfully complete their exchanges.
Events Affected
The following events are impacted by this issue:
- Frostborne Dragon Exchange & Frostborne Dragon Challenge
- Live Date: November 21, 2024, 2:00 AM
- Affected Item: Frostborne Dragon Scale
- Ice World Exchange and Ice World Challenge
- Live Date: December 2, 2024, 2:00 AM
- Affected Item: Mistletoes
Steps for Manual Navigation
While our team works on a fix, players can bypass this issue by manually navigating to the event exchange page. Here’s how you can do it:
- Go to the lobby in BGMI.
- Click on Play and Win.
- Select the desired event:
- For Frostborne Dragon Exchange: Choose Winter Exchange.
- For Ice World Exchange: Select Ice World Exchange.
By following these steps, you can access the exchange event page directly and redeem your rewards without any interruptions.
Fix Timeline
Our development team is aware of the issue and is actively working on a resolution. We aim to deploy a fix as soon as possible. While the issue persists, players attempting to use the “Use” button in the inventory may continue to encounter the error.
We sincerely apologize for any inconvenience caused and assure you that this remains our top priority.
Tips to Ensure a Seamless Experience
- Manually Navigate: Use the steps provided above to bypass the issue and access the event exchange page directly.
- Stay Updated: Follow BGMI’s official channels for the latest updates regarding the fix.
- Report Issues: If you encounter further problems, feel free to report them via the in-game support feature to help us address them promptly.
What These Events Bring
Despite this issue, we encourage players to participate in these exciting events. Both the Frostborne Dragon Exchange and Ice World Exchange bring fantastic rewards that enhance the gameplay experience. Collect Frostborne Dragon Scales and Mistletoes to unlock exclusive skins, items, and seasonal bonuses that add a festive touch to your BGMI journey.
Our Commitment to a Better Experience
We at Krafton are committed to delivering a seamless and engaging gaming experience for our players. While technical issues like these can occur, we view them as opportunities to improve our systems and processes.
Your feedback and patience are invaluable to us, and we deeply appreciate the support of the BGMI community as we work to resolve this glitch.
Conclusion
Although the “Event does not exist” error might disrupt the convenience of using the “Use” button, players can still enjoy the event exchanges by manually navigating to the event pages. Rest assured, our team is dedicated to implementing a permanent fix as quickly as possible.
Thank you for your continued support and enthusiasm for BGMI. Stay tuned for updates, and we hope you enjoy the Frostborne Dragon and Ice World events to the fullest!